“Ashlyn Burgett usually likes getting text messages, but then she was added to a group text chain with co-workers last fall, and the pictures started arriving.
First came the grandchildren. Then colleagues’ pets. Her phone flashed with messages all weekend.
“They think we like it, because you have to be polite, so you say ‘haha so cute,’ ” says Ms. Burgett, 23, who works in sales in Orlando, Fla. She didn’t send any photos of her own. “I didn’t want to add fuel to the fire.”
In workplaces across America, the humble text message is making deep inroads. Once seen as too personal for work, the casual medium is now being embraced by companies for its speed and convenience.
Cue a delicate social dance—and attendant social hiccups. Complaints range from oversharing colleagues to texts pinging at all hours of the day and night. While email helps silo work communications, the text inbox is a more blended affair, where notes from friends and family jostle with communiqués from bosses and co-workers.”
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